1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Lacey Events website, services, and ticketing platform.

By accessing this website or purchasing tickets, you agree to be bound by these Terms.

If you do not agree, you must not use our services.

2. Definitions

Lacey Events / We / Us
Refers to Lacey Events as a business providing event services and ticketing facilitation.

Event Organiser
The individual, business, or entity responsible for planning, managing, and delivering an event.

Customer / You
Any person purchasing tickets, registering, or interacting with our platform.

Event
Any experience, function, or activity listed on our website.

3. Scope of Services

Lacey Events provides:

• Event promotion and marketing

• Ticketing and registration facilitation

• Event coordination and support (where applicable)

Lacey Events may act as:

• Event organiser (for owned events) OR

• Ticketing intermediary (for third-party events)

Your rights and obligations may differ depending on this role.

4. Ticketing Services (Third-Party Events)

Where Lacey Events facilitates ticket sales on behalf of an Event Organiser:

• We act as an intermediary only

• The contract for the event is between you and the Event Organiser

• The Event Organiser is responsible for:

  • Event delivery

  • Changes or cancellations

  • Refund decisions

We are not liable for event execution where we are not the organiser.

5. Lacey Events Hosted Events

Where Lacey Events is the Event Organiser:

• We are responsible for event delivery

• We may modify event details where necessary

• Refunds and cancellations will be handled in accordance with our Refund Policy

6. Ticket Purchases

By purchasing a ticket, you agree that:

• All information provided is accurate

• Tickets are subject to availability

• Tickets may not be resold unless permitted by law

• You comply with any event-specific terms

Tickets may be issued digitally and must be presented for entry.

7. Pricing & Fees

• All prices are listed in AUD unless stated otherwise

• Prices may include or exclude booking fees

• Booking, processing, or service fees may apply

• Fees may be non-refundable except where required by law

8. Event Changes & Cancellations

Events may be:

• Rescheduled

• Relocated

• Cancelled

Where Lacey Events is not the organiser:

• We are not responsible for these changes

• The Event Organiser will determine next steps

Where Lacey Events is the organiser:

• We will communicate changes as soon as reasonably possible

9. Refunds

Refunds are governed by:

• The Event Organiser’s policy (for third-party events), or

• Lacey Events’ Refund Policy (for owned events)

Nothing in these Terms excludes your rights under Australian Consumer Law.

10. Entry & Conduct

You agree to:

• Follow all event rules and venue requirements

• Behave respectfully and safely

• Comply with staff and security directions

Entry may be refused or revoked if:

• You are intoxicated or disruptive

• You breach event rules

No refunds will be issued in these circumstances unless required by law.

11. Risk & Liability

To the maximum extent permitted by law:

• Attendance at events is at your own risk

• Lacey Events is not liable for:

  • Personal injury

  • Loss or damage to property

  • Third-party conduct

Where Lacey Events acts only as a ticketing platform, we are not responsible for event delivery.

12. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies rights under the Competition and Consumer Act 2010 (Cth).

You may be entitled to a remedy if:

• Services are not provided with due care and skill

• The event is not as described

13. Intellectual Property

All website content, branding, and materials remain the property of Lacey Events unless otherwise stated.

You may not reproduce or use content without permission.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our services, you consent to the collection and sharing of your information as outlined.

15. Third-Party Services

We may use third-party platforms including:

• Payment processors

• Ticketing systems

• Marketing tools

We are not responsible for third-party systems or outages.

16. Force Majeure

We are not liable for failure to perform obligations due to events beyond our control, including:

• Natural disasters

• Government restrictions

• Public health events

• Technical failures

17. Website Use

You agree not to:

• Misuse or interfere with the website

• Attempt fraudulent transactions

• Use the site for unlawful purposes

18. Amendments

We may update these Terms at any time.

Updated Terms will be published on our website.

19. Governing Law

These Terms are governed by the laws of Queensland, Australia.

20. Contact

For enquiries: Contact Us

1. Introduction

Lacey Events (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website, services, and ticketing platform.

2. What Personal Information We Collect

We may collect personal information including:

Identity & Contact Information

• Full name

• Email address

• Phone number

Transaction & Booking Information

• Ticket purchases

• Event registrations

• Payment details (processed securely via third parties)

Event-Specific Information

• Dietary requirements

• Accessibility needs

• Preferences related to event participation

Technical & Usage Data

• IP address

• Device information

• Website behaviour (via cookies and analytics tools)

3. How We Collect Your Information

We collect information when you:

• Purchase tickets

• Register for an event

• Submit a form or enquiry

• Subscribe to communications

• Interact with our website

We may also collect data automatically through cookies and tracking technologies.

4. Why We Collect Your Information

We collect and use your information to:

• Process transactions and ticket purchases

• Facilitate event registrations

• Communicate important event updates

• Provide customer support

• Improve our website and services

• Meet legal and regulatory obligations

5. Ticketing Platform & Event Organisers

Lacey Events operates as both:

• An event organiser, and/or

• A ticketing platform for third-party events

Where we facilitate ticket sales on behalf of an Event Organiser:

• Your information will be shared with the relevant organiser

• The organiser may contact you regarding the event

• The organiser is responsible for event delivery

6. Disclosure of Personal Information

We may disclose your personal information to:

Event Organisers

To enable them to manage and deliver the event you have registered for.

Service Providers

Including:

• Payment processors (e.g. Stripe, Squarespace Payments)

• Email and communication platforms

• CRM and data management tools

• Analytics and tracking providers

Legal & Regulatory Authorities

Where required by law or to protect legal rights.

7. Overseas Disclosure

Some of our service providers may store or process data outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

8. Data Security

We take reasonable steps to protect your personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access or disclosure

However, no system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only as long as necessary for:

• Business operations

• Legal and compliance requirements

• Event management purposes

10. Access & Correction

You have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete data

Requests can be made by contacting us directly.

11. Marketing Communications

We may send you communications relating to:

• Events you have registered for

• Future events and updates

You can unsubscribe at any time using the link provided or by contacting us.

12. Cookies & Tracking Technologies

We use cookies and analytics tools to:

• Improve website performance

• Understand user behaviour

• Enhance your experience

You can manage cookies through your browser settings.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

14. Complaints

If you believe we have breached your privacy rights, you can contact us.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

16. Contact

For privacy enquiries or requests: Contact Us

Event Photography & Videography

By attending any event promoted, managed, or facilitated by Lacey Events, you acknowledge and agree that:

• Photography, videography, and audio recording may take place during the event

• You may be recorded as part of the event environment, including crowd shots, candid moments, and general event coverage

Use of Media

You grant Lacey Events and the relevant Event Organiser a non-exclusive, royalty-free, perpetual licence to use, reproduce, and publish any media captured at the event that may include your image, likeness, or voice for purposes including:

• Marketing and promotional materials

• Social media content

• Website and digital platforms

• Event recaps and future event promotion

• Media and press coverage

This use may occur without further notice or compensation.

Third-Party Use

Event media may also be shared with:

• Event partners and sponsors

• Media outlets

• Contractors working on behalf of Lacey Events or the Event Organiser

These parties may use the content for promotional purposes related to the event.

Opt-Out Option

If you do not wish to be photographed or recorded:

• You must notify event staff upon arrival or prior to the event

• We will take reasonable steps to respect your request

However, we cannot guarantee that you will not appear incidentally in crowd or wide-angle footage.

Children & Sensitive Content

Where media includes children or culturally sensitive moments:

• Reasonable care will be taken in how content is captured and used

• Additional permissions may be sought where appropriate

Your Responsibility

By attending the event, you acknowledge that:

• You have read and understood this clause

• You consent to the use of event media as outlined above

Attendance at Your Own Risk

By attending any event promoted, managed, or facilitated by Lacey Events, you acknowledge and agree that attendance is at your own risk.

Events may involve environments and activities that carry inherent risks, including but not limited to:

• Crowded spaces

• Alcohol consumption

• Physical hazards within venues

• Interaction with other attendees

Assumption of Risk

You voluntarily assume all risks associated with attending the event, including:

• Personal injury or illness

• Loss or damage to personal property

• Incidents involving third parties

Third-Party Responsibility

Where Lacey Events acts as a ticketing platform, the Event Organiser and/or venue operator is responsible for:

• Event delivery

• Venue safety

• Compliance with applicable laws

Lacey Events is not responsible for the actions, omissions, or negligence of third parties, including event organisers, venues, or attendees.

Limitation of Liability

To the maximum extent permitted by law, Lacey Events is not liable for:

• Personal injury

• Property loss or damage

• Indirect or consequential loss

Australian Consumer Law

Nothing in this clause excludes, restricts, or modifies any rights you may have under the Competition and Consumer Act 2010 (Cth).

Where required by law, remedies such as refunds, replacements, or compensation may apply.

Expected Behaviour

All attendees are expected to:

• Treat others with respect and courtesy

• Follow directions from event staff, venue staff, and security

• Comply with all venue rules and applicable laws

Zero Tolerance for Misconduct

The following behaviour will not be tolerated:

• Harassment, discrimination, or intimidation

• Aggressive, abusive, or disruptive behaviour

• Unsafe or unlawful conduct

Lacey Events is committed to providing a safe and inclusive environment for all attendees.

Alcohol & Intoxication

Where alcohol is available:

• Responsible consumption is required

• Attendees must comply with all Responsible Service of Alcohol (RSA) laws

• Entry may be refused to intoxicated persons

Removal from Event

Lacey Events, the Event Organiser, or venue staff reserve the right to:

• Refuse entry

• Remove attendees from the event

Where an attendee breaches this policy.

No refunds will be provided in these circumstances unless required by law.

Reporting Concerns

If you feel unsafe or experience inappropriate behaviour, please notify event staff immediately.

Event Communications

By purchasing a ticket or registering for an event, you agree to receive communications related to:

• Event confirmations

• Updates or changes

• Important event information

These communications may be sent via:

• Email

• SMS (where applicable)

• Other digital channels

Responsibility of Attendees

It is your responsibility to:

• Provide accurate contact details

• Monitor your email (including spam/junk folders)

• Stay informed of any event updates

Event Changes

Important event information (including time, location, or schedule changes) will be communicated using the contact details provided at the time of booking.

Lacey Events is not responsible where:

• Incorrect contact details are provided

• Communications are not received due to spam filters or user settings

Marketing Communications

You may also receive updates about future events.

You can unsubscribe from marketing communications at any time.

Pricing

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Prices may include or exclude applicable fees, which will be clearly displayed at checkout.

Fees

Additional fees may apply, including:

• Booking fees

• Payment processing fees

• Platform or service fees

These fees contribute to the operation of the ticketing platform and event services.

Non-Refundable Fees

Unless required by law:

• Booking and processing fees are non-refundable

• Fees may still apply where a refund is issued for the ticket itself

Payment Processing

Payments are securely processed via third-party providers.

Lacey Events does not store full payment card details.

Payment Issues

If a payment fails or is declined:

• Your booking may not be completed

• Tickets are not guaranteed until payment is successfully processed

Chargebacks

Unauthorised chargebacks may result in:

• Cancellation of tickets

• Restriction from future purchases

We encourage customers to contact us first to resolve any issues.

Australian Consumer Law

Nothing in this policy excludes your rights under the Competition and Consumer Act 2010 (Cth).

You may be entitled to a remedy where services are not provided as promised.

Our Commitment

Lacey Events is committed to creating inclusive and accessible event experiences for all attendees.

We aim to ensure our events are welcoming and accommodating to people with diverse accessibility needs.

Accessibility Support

Where possible, we will:

• Provide accessible venue options

• Support mobility access requirements

• Accommodate reasonable accessibility requests

• Provide event information in advance to support planning

Requesting Assistance

If you require accessibility support, we encourage you to:

• Contact us or the Event Organiser prior to the event

• Provide as much detail as possible about your needs

This may include:

• Mobility access

• Seating requirements

• Sensory considerations

• Assistance for carers or support persons

Limitations

While we aim to accommodate all reasonable requests:

• Accessibility may depend on the venue and event format

• Some factors may be outside of Lacey Events’ control (particularly for third-party events)

Third-Party Events

Where Lacey Events acts as a ticketing platform, accessibility arrangements are primarily managed by the Event Organiser and/or venue.

We will work with organisers where possible to support your needs.

Ongoing Improvement

We are committed to continuously improving accessibility across our events and welcome feedback.

Role of Lacey Events

Lacey Events provides event services including:

• Promotion and marketing

• Ticketing and registration facilitation

• Event support (where applicable)

For many events, Lacey Events acts as a ticketing platform only.

Responsibility of Event Organisers

The Event Organiser is solely responsible for:

• Planning and delivering the event

• Ensuring the event complies with all applicable laws and regulations

• Venue selection and safety

• Staffing, security, and crowd management

• Insurance and risk management

• Accuracy of event information provided

Event Delivery

Lacey Events does not control or guarantee:

• The quality, safety, or delivery of third-party events

• Changes made by the Event Organiser

• The conduct of attendees or third parties

Liability

To the extent permitted by law, Lacey Events is not liable for:

• Event cancellations or changes

• Losses arising from event delivery

• Actions or omissions of the Event Organiser

Communication

Event-related enquiries should be directed to:

• The Event Organiser (primary contact)

• Lacey Events (for platform or ticketing support)

Australian Consumer Law

Nothing in this clause excludes your rights under the Competition and Consumer Act 2010 (Cth).

Where required, remedies may still apply.

Our Commitment

Lacey Events acknowledges and respects the Traditional Custodians of the land on which our events take place.

We pay our respects to Elders past and present, and recognise the ongoing connection of Aboriginal and Torres Strait Islander peoples to land, culture, and community.

Respectful Participation

Attendees are expected to:

• Engage respectfully with cultural elements of the event

• Honour the significance of cultural stories, performances, and practices

• Follow guidance provided during cultural moments or ceremonies

Cultural Content & Imagery

Cultural content shared at events may include:

• Traditional performances

• Storytelling

• Artwork and visual representations

Attendees must not:

• Record or photograph restricted cultural content where advised

• Misuse or reproduce cultural material without permission

Safe & Inclusive Environment

We are committed to creating an environment that is:

• Inclusive

• Respectful

• Free from discrimination

Any behaviour that disrespects culture, community, or individuals will not be tolerated.

Collaboration with Community

Where applicable, Lacey Events works alongside:

• Cultural advisors

• Community representatives

• Indigenous organisations

To ensure cultural integrity and respectful representation.

Ongoing Responsibility

We recognise that cultural respect is an ongoing responsibility and are committed to:

• Listening

• Learning

• Improving our practices over time